Refund policy

  1. Returns

If the products sold on our website have any manufacturing issue,we offer replacement of the product if requested within 30 days as of its receipt. For replacement, you will need to return the product to us in accordance with the instructions below.

Please contact us to claim a refund/ return. When the request for a refund/ returnd has been approved our customer representative will provide information on how to return your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the replacement. If you are approved based on Returns conditions, then your replacement will be processed, and sent to your chosen address.

Any item that is returned and not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a replacement.

We accept your items for return or exchange through the mail. To ensure the store receives your returns and exchanges, we we highly recommend you:

  • Insure any items you send through the mail for return or exchange, as we are not responsible for lost return or exchange packages.
  • Send returns and exchanges via prepaid shipping
  • Send returns and exchanges directly to us
  • Do not send returns and exchanges by COD; we do not accept them

Be sure to include the following information: First and last name, Address, Email, Phone number, proof of purchase - order number and receipt.

We offer full refunds in your original form of payment, or replacement, when you return products within 30 days of purchase, conditioned upon the products having a manufacturing issue. Here are a few additional reminders about these types of returns:

  • No refunds or exchanges past 30 days of purchase
  • No refunds or exchanges for personalized products
  • All products must be in original condition
  1. Late or missing replacements

If you haven’t received the replacement yet, first check your mailbox or post office again.

If you’ve done all of this and you still have not received your product yet, please contact us.

  1. Shipping

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Please contact us to find out if you can qualify for free returns.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the item is lost during shipping process, we do not take responsibility and will not grant a refund or a replacement.

  1. Cancellations

After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be cancelled.

We are not responsible for reshipment if you provided us with an incorrect address or incomplete.

  1. Customs, Duties & Taxes

The buyer is the importer of product in their own country and must therefore comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the buyers country. Additional charges for customs clearance must be fulfilled by the buyer; We have no control over these charges, nor can we predict what they may be. We are therefore not responsible for these charges.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.